~Chapter 16~ Workplace Mail and Copying

This chapter has helped me better understand the importance of properly handling mail in the following way by learning how to sort, open mail, review mail, present mail, handle e-mail, and handle mail during the executives absence. I also learned that responsibilities for handling incoming mail depend on the size of the company. As an administrative professional I learned that I will also prepare and mail items such as individual letters, contracts, reports, and packages. I also may prepare bulk mailings such as flyers, letters, or advertising brochures. I didn't realize how important handling mail as an administrative until after reading over this chapter and now I will know what to expect as I start my career.

~Chapter 10~ Global Communication

I currently use my global communication skills by data, video, voice, text, and images. When using my computer and smartphone for communications, I am able to stay connected with people at my school and job. It's convenient for me because I'm able to get the necessary documents they need. I don't see anything that I need to improve in my global communication skills because global communication is my main source of communication with a lot of my daily activities.

Verbal Communication ~Chapter 9~

Verbal communication skills are important for me to have as an administrative professional for the following reasons because I know I will use the skill on a daily uses with my customers, clients, employer, colleagues, face-to-face, and on the telephone. My goal is to practice my verbal communication everyday so that it will be understanding to people I deal with on a daily day. I also want to speak to be understood which is another important verbal communication fact. Sometimes I don't concentrate on what I say before I speak. My other goal is to practice also concentrating on thinking before I speak and using the appropriate language to get a good point across.

Written Communication ~Chapter 8~

This chapter has helped me recognize that I can strengthen my written communication in the following ways by making my written communication more of a complete, clear, concise, considerate, courteous, and a correct way of writing because in the future as an administrative professional I will construct many written documents for the company I work for. Also I have learned that considering the tone in writing is important as well because it project on attitude that focuses on the reader. Its important to know that written  communication replaces conversation and I want to always practice positive written conversation to satisfy my coworkers, supervisors, and other fellow employees.

Customer Service ~Chapter 7~

I believe customer service skills are important for me to have as an administrative professional for the following reasons because I know as I approach my future career I will be the first to have any contact with my customer. I want to be able to establish a positive relationship with my customer and satisfy them as much as possible to show excellent customer service to them. I will demonstrate excellent customer service by treating all my customers with respect, courtesy, and taking that extra mile if I have to. 

~Chapter 6~ Role as a Leader

This material has helped me think about my future role as a leader in the following ways. I plan to be a nurse manager in my future career. I want to be a manager who is understanding, someone who my employees can come to if the need or have any questions, be a role model and a positive leader for my employees. I also want to give my employees a positive environment to work and motivate them to smile thru a hardworking day. I plan to help and motivate my employees into a great for their future.

~Personal Ethics~ Chapter 5

My personal ethics or care values as a student, an employee, or both would be the normal ethics values honesty, kindness, loyalty, having positive character and values, integrity, responsibility, and compassion.

I would describe my current life principles as being a kind, honest, and loyal person to strive higher in my life to get where I want to be.

I believe ethics is very important because they can people determine right from wrong. My personal ethics include being honest, kind, loyal, determined character, responsibility and having compassion to get where I want to be in life. Using these personal ethics at work or school can be an positive result of my career in the near future.